Store Policy
At EcoFresh Drop, we work to process and ship your order as soon as possible.
Processing Time
Orders are normally processed within 1 to 3 business days after payment confirmation. Processing times may vary during high demand seasons, holidays, or special promotions.
Shipping Time
Estimated delivery times may vary depending on your location, the shipping company, and order volume. Most orders are delivered within 7 to 15 business days after processing. Please note that delays may occur due to weather conditions, carrier delays, customs processes, or other circumstances beyond our control.
Shipping Confirmation
Once your order has been shipped, you may receive a confirmation email with tracking information, when available. Tracking updates may take a few days to appear in the carrier's system.
Returns and Refunds Policy
We want you to shop with confidence at EcoFresh Drop.
Returns
We accept returns within 24 hours of delivery. To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
Non-returnable Products
For reasons of hygiene, safety, or product integrity, certain items may not be eligible for return once opened or used.
Non-returnable Products
For reasons of hygiene, safety, or product integrity, certain items may not be eligible for return once opened or used.
Non-returnable products may include:
- Products damaged due to misuse or improper handling.
- Products without their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected. If approved, the refund will be processed to the original method of payment.
Allow 5 to 10 business days for the refund to appear on your account statement, depending on your bank or payment provider.
Return shipping costs
The customer is responsible for return shipping costs, except when the received product is defective, damaged, or incorrect.
Original shipping costs are non-refundable, unless the return is due to an error on our part.
Damaged, defective, or incorrect products
If your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery.
To help us resolve the problem quickly, include:
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our order number.
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A clear photo or video of the product.
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A photo of the packaging.
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A brief description of the problem.
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After reviewing your case, we may offer a replacement, refund, or another appropriate solution.
Privacy Policy
Cancellation Policy
Orders can be canceled within 24 hours of purchase, as long as they have not yet been processed or shipped.
Once the order has been processed, shipped, or handed over to the carrier, we may not be able to cancel it.
Payment Policy
We accept the payment methods available at the time of checkout. All payments must be completed before the order is processed.
Prices are indicated in USD, unless otherwise stated. We reserve the right to update prices, promotions, and product availability at any time without prior notice.
Privacy Policy
Your privacy is important to us. When you place an order on EcoFresh Drop, we collect the information necessary to process your purchase, complete your order, and provide customer service.
This may include:
- Name.
- Email address.
- Shipping and billing address.
- Payment details.
- Order information.
We do not sell your personal information. Your information may only be shared with trusted service providers necessary to complete your order, such as payment processors, shipping companies, and e-commerce platforms.
Terms of Service
By using this website and purchasing from EcoFresh Drop, you agree to comply with our store policies and terms of service.
We reserve the right to refuse service, cancel orders, limit quantities, or update our policies as necessary. Product descriptions, prices, and availability may change without notice.
Customers are responsible for providing correct shipping and contact information. EcoFresh Drop is not responsible for delayed or lost orders due to incorrect information provided at checkout.
Contact Information
For questions about your order, returns, refunds, or store policies, contact us at:
Email: sales@ecofreshdrop.com / Phone: 732-439-1024
Include your order number so we can assist you more quickly.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments